The deadline for this position has passed. Included for research purposes.

Located: Trinidad & Tobago

This position is a frontline customer contact position which ensures that quality customer service is received by all customers from the first point of contact to the post inspection and handover of the vehicle to the customer.

Key Responsibilities:-

To receive customers, conduct pre-acceptance checks and direct vehicles to the Workshop Team for diagnosis.
To prepare job cards and forward to Workshop Supervisors for repairs to vehicles to commence.
To liaise with Workshop Supervisor and Technicians to determine the status of work in progress.
To respond to enquires about vehicles and their status in a timely matter
To prepare quotations for customers within twenty-four (24) hours of receiving the Evaluation Worksheet unless other wise advised by the Senior Service Advisor.
To input labour hours for jobs into TRANMAN

Minimum Qualifications and Experience:-

 

Minimum Secondary Education required 5 CXC O'Level inclusive of Mathematics or Principle of Accounts and English
Must be Computer Literate, inclusive of Microsoft Word, Excel
Training in customer care and administrative skills will be an asset
At least 2 years working as a frontline employee in a Customer Service environment preferably in the automotive industry.

Applicants should possess:

 

Must have basic knowledge of Auto and Diesel Repairs / Service Shop operations.
Knowledge and ability to deal with irate or dissatisfied customers
Knowledge of quality customer service practices